Tabard Theatre

Privacy Policy

Last updated: June 20th 2026
Version: 1.0

1) Who We Are

Take Note Theatre Ltd ("we", "us", "our") is the data controller for the personal data described in this policy.

If you have questions about this policy or how we handle your personal data, contact us using the details above.

2) Scope of This Policy

This policy explains how we collect, use, store, share, and protect personal data when you:

  • visit our website;
  • contact us;
  • sign up to our mailing list/newsletter;
  • interact with ticketing services linked from our website (including TicketSolve).

3) What Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Identity data: name.
  • Contact data: email address, phone number (if provided), postal address (if provided).
  • Communications data: messages sent via contact forms or email.
  • Marketing data: newsletter preferences and consent records.
  • Technical/usage data: IP address, browser type, device information, pages viewed, and website interactions (e.g., via analytics/cookies).
  • Ticketing-related data: where you use linked booking/ticketing services, relevant personal data may be collected by TicketSolve as a separate or joint controller/processor depending on the transaction context.

We do not intentionally collect special category data unless you choose to provide it.

4) How We Collect Your Data

We collect data:

  • directly from you (forms, newsletter sign-up, email/contact);
  • automatically via cookies and similar technologies;
  • from third-party providers where relevant (e.g., TicketSolve, analytics providers).

5) Lawful Bases for Processing (UK GDPR)

We process personal data under one or more of these lawful bases:

  • Consent (Article 6(1)(a)): e.g., marketing emails, non-essential cookies.
  • Contract (Article 6(1)(b)): where needed to provide requested services.
  • Legal obligation (Article 6(1)(c)): where required by law.
  • Legitimate interests (Article 6(1)(f)): e.g., website security, service improvement, responding to enquiries, provided your rights do not override our interests.

Where we rely on consent, you can withdraw consent at any time.

6) How We Use Personal Data

We use personal data to:

  • respond to enquiries and provide support;
  • manage and improve our website and services;
  • send newsletters/marketing communications where you have opted in;
  • administer ticketing or booking-related interactions via linked providers;
  • maintain security, prevent fraud, and comply with legal obligations.

We do not sell personal data.

7) Marketing Communications

Where you opt in, we may send you updates, news, and promotions by email.

  • You can unsubscribe at any time using the link in any marketing email.
  • you can also contact us at privacy@tabard.org.uk to opt out.

We keep records of consent and unsubscribe requests.

8) Cookies and Similar Technologies (UK GDPR + PECR)

We do not use cookies for analytics, advertising, or user tracking.

The only cookie currently used on this site is a strictly necessary authentication/session cookie used in the admin area (payload) to enable secure administrator login and access controls. This cookie is not used for public visitors browsing the site.

Because this cookie is strictly necessary for the operation and security of the admin functionality, consent is not required under UK PECR. No non-essential cookies are set.

If this changes (for example, if we add analytics or marketing tools), we will update this policy and request consent where required.


9) Sharing Personal Data

We may share personal data with trusted third parties, including:

  • Mailchimp (email marketing/newsletter delivery);
  • TicketSolve (box office and ticketing services);
  • Hosting and infrastructure providers (e.g., website hosting/CDN);
  • Analytics providers (if enabled);
  • professional advisers, regulators, law enforcement, or courts where legally required.

All processors must handle personal data securely and only on our instructions (where acting as processors).

10) International Transfers

Some service providers may process data outside the UK.
Where this happens, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations; or
  • International Data Transfer Agreement (IDTA) / UK Addendum to EU SCCs; or
  • other lawful transfer mechanisms under UK data protection law.

11) Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy, including legal, accounting, and reporting requirements.

Typical retention periods:

  • Enquiries: [e.g., 12–24 months]
  • Newsletter data: until you unsubscribe or withdraw consent
  • Technical logs/analytics: [e.g., 14–26 months]
  • Contract/transaction records: as required by law

We may anonymise data for statistical purposes.

12) Your Data Protection Rights

Under UK GDPR, you may have the right to:

  • access your personal data;
  • correct inaccurate data;
  • erase your data ("right to be forgotten");
  • restrict processing;
  • object to processing;
  • data portability;
  • withdraw consent at any time (where processing is based on consent).

To exercise your rights, contact: privacy@tabard.org.uk.

You also have the right to complain to the UK Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/

13) Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or alteration.
No internet transmission or storage system is completely secure, but we follow industry-standard safeguards.

14) Children

Our website and services are not directed to children under 13.
We do not knowingly collect personal data from children without appropriate consent. If you believe a child has provided personal data, contact us so we can remove it.

15) Changes to This Policy

We may update this privacy policy from time to time.
Any updates will be posted on this page with a revised "Last updated" date.

16) Contact

For all privacy-related queries, please contact:

Take Note Theatre Ltd
Tabard Theatre, 2 Bath Road, London, W4 1LW
privacy@tabard.org.uk

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